Customer Policies & Compliance
Transparency, Data Security & PayHere Payment Gateway Compliance Statement
Welcome to Online Store (operated by Akee Collection). We are committed to protecting your privacy and ensuring that your personal data is collected and processed securely, transparently, and in accordance with Sri Lankan privacy standards and PayHere payment gateway policies.
When you visit our store or place an order, we collect essential personal information necessary to fulfill your orders and deliver your purchases:
- Full Name, Delivery Address, City, Postal Code.
- Phone Number / WhatsApp Contact (for order status updates & delivery dispatch).
- Email Address (for sending order confirmation receipts & tracking updates).
- IP Address and browser metadata (for security auditing & fraud prevention).
Your personal information is strictly used for:
- Processing, manufacturing, and delivering your custom orders.
- Sending automated SMS/WhatsApp order tracking updates.
- Providing customer support and resolving billing inquiries.
- Preventing fraudulent transactions and ensuring platform safety.
We do NOT sell, trade, rent, or lease your personal information to third parties or marketing agencies. Information is shared strictly with authorized courier service providers (e.g. Koombiyo, Prompt Express, Domestic Couriers) exclusively to complete physical package delivery.
We use essential cookies to maintain your shopping cart session and user preferences. You may clear your browser cookies at any time. Order history records are archived securely for tax and warranty verification purposes.